Strategy, Strategic Risk Management and Change Management
We help organizations develop strategic plans that are integrated with risk management to assure the realization of the derived strategic objectives.
Because strategy and change management are two sides of the same coin, we then work with the organizations to institutionalize change management programmes that encourage the right behaviours needed to successfully execute the new strategy. This involves conducting a culture diagnosis and identifying the proper leadership practices that move the organization in the right direction, thus creating strategic alignment among the organization’s operating environment, strategy, internal culture and its leadership.
Business Model, Operating Model Design and Business Process Reengineering
We work with organizations to develop or refine the business models that describe how they create, deliver and capture value.
We also help the organizations to structure themselves appropriately by developing supporting operating models that are important for delivering their value proposition(s). This includes reengineering their business processes in order to deliver the value proposition(s) efficiently and effectively.
Service Design
We use design thinking concepts to help organizations develop services from a customer perspective, on the basis of value-in-use over time. This balances the needs of the customer with the needs of the business and creates seamless and quality service experiences.
Knowledge Management and Technology Advisory Services
We work with organizations to select and implement effective knowledge management and technology solutions to support their operations.
Performance Management
We help organizations communicate their strategic intent and establish aligned performance parameters for the effective execution of their strategies.
Training
We provide training on management frameworks and approaches like the Balanced Scorecard, Design Thinking, Business Model Generation, and Change Management, which are used in the provision of the business service areas listed above.
